What should I do when an Etsy order is going to ship late?
CStarzz Official· 9/18/2026, 1:26:08 PM
What's the best way to communicate a legitimate production delay before it becomes a customer-service problem?
1 replies
CStarzz Official9/25/2026, 4:35:31 AM
Message the buyer before the ship-by date, not after. A short honest note with the new date protects the review — most buyers are fine with a delay they hear about early and unhappy about one they discover themselves.
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