Shipping Policy

Last updated: [Administrator: insert last-updated date]

1. Where We Ship

We currently ship within the United States. [Administrator: insert any additional shipping destinations or confirm U.S.-only.]

2. Carriers

We ship via USPS, UPS, and FedEx. The carrier for your order is selected based on the item and destination.

3. Processing and Production Times

Most engraved and 3D-printed items are produced and shipped within [Administrator: insert typical production window] business days. Custom orders may take longer; we will confirm timing in your support thread.

4. Estimated Delivery

Delivery times are estimates and may be affected by carrier delays, holidays, and severe weather or lightning closures in our area. We cannot guarantee a specific delivery date.

5. Tracking

Once your order ships, you will receive a tracking number. You can track your package from the Track My Order page, which links to the carrier's live tracking page.

6. Shipping Delays

We are not responsible for delays caused by carriers, weather, incorrect addresses, or events outside our control. If your tracking has not updated for an extended period, please open a support ticket.

7. Weather and Lightning Closures

Because Vanbrera operates electrical production equipment, we may temporarily suspend operations during severe weather or when lightning is present in the Punta Gorda area. During these events, production, order processing, and shipping preparation may be delayed. Normal operations resume when conditions are safe.

8. Address Accuracy

Please provide a complete and accurate shipping address. We are not responsible for lost or delayed shipments due to incorrect address information.

9. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us through the Support Center so we can help. [Administrator: insert any specific lost/damaged shipment procedure or timeframe.]