Accessibility

Our Commitment to Accessibility

Vanbrera Engraving is committed to providing a website, shopping experience, and customer service experience that are accessible and usable for as many people as reasonably possible, including individuals with disabilities.

We believe that everyone should be able to learn about our products, communicate with us, place an order, access information about an existing order, and use the features and services available through our website with dignity and independence.

Our Ongoing Accessibility Efforts

Accessibility is an ongoing process. Websites, technology, devices, browsers, third-party services, and accessibility tools continue to change over time, and we recognize that our website may not always work perfectly for every person, device, assistive technology, or individual accessibility need.

We continually review, maintain, and improve our website as our business, services, and technology evolve.

Our accessibility efforts may include, where reasonably practical:

• Improving the readability and organization of website content.
• Using clear headings, labels, buttons, and navigation.
• Improving keyboard accessibility.
• Improving color contrast and text visibility.
• Providing meaningful descriptions or alternative text for important images where appropriate.
• Improving the accessibility of forms, menus, product pages, account features, checkout features, and other interactive elements.
• Reviewing the usability of the website on different screen sizes and devices.
• Working to improve compatibility with commonly used browsers, operating systems, and assistive technologies.
• Correcting accessibility barriers that are reported to us or identified during our own review of the website.

Because Vanbrera Engraving continually adds, removes, and updates website content and features, some areas of the website may be improved at different times.

Third-Party Content and Services

Our website may use or link to services, applications, payment processors, maps, social media platforms, videos, embedded content, shipping tools, review services, or other technology provided by third parties.

Although we attempt to select services that provide a good experience for our customers, Vanbrera Engraving does not control the accessibility features, programming, or content of independently operated third-party websites, applications, or services.

If you encounter an accessibility issue involving a third-party service that is being used as part of your experience with Vanbrera Engraving, we still encourage you to contact us. We will make reasonable efforts to help you complete your intended task or identify an alternative way to obtain the information or service you need.

Need Help Using Our Website?

If a disability or accessibility issue makes it difficult for you to use any part of our website, please contact us.

We will make reasonable efforts to provide the information, product assistance, customer service, or other support you need through an alternative method when reasonably possible.

For example, if you are unable to complete an order, access important product information, submit a request, or use another website feature because of an accessibility barrier, our customer service team may be able to assist you directly.

You may contact us by:

Email: connect@vanbreraengraving.com

Text Support: 239-380-6050

Text Support Hours: Monday through Saturday, 10:00 AM to 6:00 PM Eastern Time

You may also use the Accessibility Feedback form available on this page.

Reporting an Accessibility Barrier

If you experience difficulty using our website, encounter an accessibility barrier, or have a suggestion that could help us improve accessibility, we would appreciate hearing from you.

When submitting an accessibility report, please provide as much information as you are comfortable sharing so that we can better understand and investigate the issue.

Helpful information may include:

• The page, product, or feature where you experienced difficulty.
• A description of what you were attempting to do.
• A description of the problem you encountered.
• The device you were using, such as a desktop computer, tablet, or mobile phone.
• The browser you were using, if known.
• Any assistive technology you were using, if applicable and if you are comfortable providing that information.
• Any suggestion you may have for improving the experience.

You are not required to disclose the nature of your disability or provide medical information in order to report an accessibility issue or request assistance.

Accessibility Feedback

Accessibility feedback is valuable to us.

When we receive a report of an accessibility barrier, we will review the information provided and make reasonable efforts to investigate the issue and determine whether improvements can be made.

Depending on the nature of the issue, its technical complexity, the systems involved, and whether a third-party service is responsible for the affected feature, some improvements may require additional time or may need to be addressed by an outside service provider.

Even when an immediate technical correction is not possible, we will make reasonable efforts to assist customers in accessing the information, product, service, or functionality they were trying to use.

Alternative Assistance

If you are unable to use an online feature because of an accessibility issue, please contact us and let us know what you are trying to accomplish.

When reasonably possible, we may be able to provide assistance through email, text message, or another available method.

This may include assistance with:

• Product information.
• Product customization questions.
• Ordering instructions.
• Existing orders.
• Shipping information.
• Customer account questions.
• Website navigation.
• Accessibility-related questions or concerns.
• Other information normally available through our website.

Our Commitment to Improvement

Accessibility is not a one-time project.

As Vanbrera Engraving grows and our website changes, we intend to continue evaluating accessibility concerns and making reasonable improvements to the customer experience.

We welcome feedback from the people who use our website because real-world experiences can help us identify issues that may not otherwise be apparent.

If something on our website is difficult for you to access or use, please let us know. We want the opportunity to understand the issue and work toward a reasonable solution.

Vanbrera Engraving Customer Service: connect@vanbreraengraving.com Text Support: 239-380-6050 Monday–Saturday, 10:00 AM–6:00 PM Eastern Time