Terms of Use

Terms of Use

Last updated: [Administrator: insert last-updated date]

These Terms of Use ("Terms") apply to your use of the Vanbrera website, online store, customer accounts, customer support, order tracking, custom and personalized products, and community forum (together, the "Services"). The Services are operated by Vanbrera, located in Punta Gorda, Florida.

By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Acceptance of Terms

Your use of the Services constitutes your acceptance of these Terms and any additional policies referenced here, including our Privacy Policy, Shipping Policy, Returns/Refunds/Replacement Policy, Custom & Personalized Product Policy, Product Care & Safety Information, Website & Account Rules, and Forum Rules & Community Guidelines.

2. Eligibility

You must be old enough to enter into a binding contract in your jurisdiction [Administrator: insert minimum age if applicable]. By using the Services, you represent that you meet this requirement and are legally able to use the Services.

3. Customer Accounts

Some features require a customer account. You are responsible for maintaining the accuracy of your account information and for keeping your account credentials secure. You agree to notify us promptly of any unauthorized use of your account. You are responsible for all activity under your account.

4. Account Security

Choose a strong password and do not share it. We are not liable for losses from your failure to protect your account credentials.

5. Acceptable Use

You agree to use the Services lawfully and not to: misuse, reverse-engineer, or disrupt the website or its systems; attempt to access another user's account or data; use the Services for fraudulent or illegal purposes; scrape, copy, or redistribute our content without permission; introduce malware or harmful code; or violate any applicable law.

6. Orders and Purchases

When you place an order or redeem points for an item, you receive an order confirmation. Acceptance of your order is complete when we confirm and fulfill it. We may decline or cancel an order at our discretion, including for suspected fraud, pricing errors, or unavailable inventory.

7. Pricing

Prices and points costs are shown at the time of order. We strive for accurate pricing; if a pricing error occurs, we may contact you to adjust or cancel the order.

8. Product Availability

Products are subject to availability. If an item becomes unavailable after you order it, we will contact you to offer an alternative, a points refund, or another resolution.

9. Payment

Rewards redemptions are paid in points only. For any paid purchases [Administrator: describe paid purchase options if applicable], payment is processed at the time of order.

10. Custom and Personalized Products

Custom and personalized items are made to your specifications. Please review all personalization details carefully before submitting your order, because custom items may have limited return rights. See our Custom & Personalized Product Policy for details.

11. Customer-Provided Content

When you submit text, photographs, artwork, designs, files, or other content for a custom order, you confirm that you own or have permission to use that content and that it does not infringe anyone else's rights. You grant Vanbrera a limited license to use your content to create and fulfill your order. You are responsible for the accuracy and legality of content you provide.

12. Intellectual Property

The Services, including text, graphics, logos, designs, and software, are owned by Vanbrera or its licensors and protected by intellectual property laws. You may not copy, reproduce, or distribute our content without permission.

13. Prohibited Uses

You may not use the Services to infringe intellectual property, to submit unlawful or harmful content, to harass others, or to violate these Terms or applicable law.

14. User-Generated Content and the Forum

The Vanbrera community forum lets users post content and participate in discussions. You are responsible for the content you submit. By posting, you grant Vanbrera a non-exclusive license to host, display, and moderate that content within the Services.

15. Forum and Community Participation

Participation in the forum is governed by our Forum Rules & Community Guidelines and Forum Terms of Participation. Opinions expressed by members are their own and do not represent Vanbrera.

16. Content Moderation

Vanbrera may moderate, edit, move, hide, lock, or remove content, and may warn, restrict, suspend, or remove accounts when necessary.

17. Account Warnings, Restrictions, Suspensions, and Termination

We may warn, restrict, suspend, or terminate accounts that violate these Terms or applicable law. You may close your account at any time by contacting support.

18. Third-Party Services and External Links

The Services may link to or integrate with third-party services (such as shipping carriers and payment providers). Vanbrera is not responsible for the practices of third-party services. Etsy and our store names are referenced for convenience; transactions on third-party platforms are subject to those platforms' terms.

19. Shipping and Delivery

Shipping is described in our Shipping Policy. Delivery times are estimates and may be affected by carrier delays, weather closures, and other factors outside our control.

20. Returns, Refunds, and Replacements

Returns, refunds, and replacements are described in our Returns/Refunds/Replacement Policy.

21. Order Cancellations

[Administrator: insert order cancellation policy, including any cancellation deadlines and conditions.]

22. Product Descriptions and Information

We try to display products accurately, but colors and details may vary by screen and by the handmade nature of many items. Product images are illustrative; actual items may vary slightly.

23. Product Limitations

Some products have limitations (for example, size, material, or durability). [Administrator: insert any specific product limitations or note that none apply beyond standard handmade variation.]

24. Product Care and Safety

Please follow our Product Care & Safety Information. You are responsible for using products safely and as intended.

25. Disclaimers

The Services are provided "as is" and "as available" to the extent permitted by law. We do not guarantee uninterrupted or error-free service. To the extent permitted by law, we disclaim warranties of merchantability or fitness for a particular purpose.

26. Limitation of Liability

To the maximum extent permitted by law, Vanbrera shall not be liable for indirect, incidental, special, or consequential damages, or for any loss arising from your use of the Services.

27. Changes to the Website

We may change, suspend, or discontinue features of the website at any time without notice.

28. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes means you accept the updated Terms.

29. Customer Support

Our primary support method is the Vanbrera Support Center and messaging system. You can also text 239-380-6050 (SMS) during business hours. See the Support Center for current hours and contact options.

30. Questions

For questions about these Terms, contact us through the Support Center.